Common questions
01
A model won't download
Models are downloaded directly from Hugging Face, so the device needs an internet connection for the download. Model files are large: check that the device has enough free storage, then start the download again. Once a model is downloaded it runs entirely on your device and needs no connection.
02
A model is slow, or the app closes while it is replying
A larger model needs more memory and more time per reply. If a model is slow or the app closes during a reply, switch to a smaller model, and close other apps that are using memory.
03
Another device can't reach the API server
The API server is off by default. Turn it on under Settings → API Server, allow other devices on your local network there, and accept the local network permission when the app asks for it. Both devices must be on the same network. If you set an API key, the other device has to send it; the pairing QR code carries the server's address and, if you include it, the key.
04
Where are my chats stored? Do you see them?
Only on your device. Sapient Studio has no accounts and sends us nothing, so we cannot see, recover or transfer your conversations. The privacy policy has the details.
05
How do I delete my data?
Delete a conversation from the chat list, clear the request log under Settings → Request Log, and delete downloaded models from the Models tab. Deleting the app removes all of its data from your device.
06
The app is using a lot of storage
Almost all of it is downloaded model files. Open the Models tab and delete the models you no longer use; you can download them again later.
Still stuck? Write to contact@openhorizon.so.